BitMEX experienced a minor incident on May 12, 2026 affecting E-mails & Notifications delivery and Customer Support and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 12, 2026, 07:30 AM UTC
Status: Identified Users in certain regions are unable to access the platform due to an issue with our CDN configuration. Affected components Mobile App (Operational) REST API (Partial outage) WebSocket API (Partial outage) Trading Engine (Operational) Deposits / Withdrawals (Operational) Web Frontend (Partial outage) Options (Operational) E-mails & Notifications delivery (Operational) Cloudflare (Tokyo, Japan) (Operational) Options (Operational) REST API (Operational) Identity Verifications (Operational) Web Frontend (Operational) Trading Engine (Operational) Deposits / Withdrawals (Operational) WebSocket API (Operational) Customer Support (Operational)
- resolved May 12, 2026, 07:39 AM UTC
Status: Resolved The issue has been resolved, all systems are operating normally Affected components REST API (Operational) REST API (Operational) E-mails & Notifications delivery (Operational) Web Frontend (Operational) Identity Verifications (Operational) Mobile App (Operational) Trading Engine (Operational) Deposits / Withdrawals (Operational) Web Frontend (Operational) Customer Support (Operational) Trading Engine (Operational) Deposits / Withdrawals (Operational) Options (Operational) WebSocket API (Operational) Cloudflare (Tokyo, Japan) (Operational) WebSocket API (Operational) Options (Operational)