BitGo incident

Delays in Processing Deposits and Withdrawals

Major Resolved View vendor source →

BitGo experienced a major incident on December 23, 2025 affecting Bitcoin (V1) and Bitcoin and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 08:49 AM UTC
Resolved
Dec 23, 2025, 12:39 PM UTC
Duration
3h 50m
Detected by Pingoru
Dec 23, 2025, 08:49 AM UTC

Affected components

Bitcoin (V1)BitcoinLitecoinBitcoin CashBitcoin SVEthereumDashZCashRippleStellar

Update timeline

  1. investigating Dec 23, 2025, 08:49 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 23, 2025, 09:09 AM UTC

    Withdrawals are successful on-chain, however, BitGo UI status updates and confirmations are currently delayed.

  3. identified Dec 23, 2025, 09:40 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 23, 2025, 10:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Dec 23, 2025, 11:01 AM UTC

    New deposits and withdrawals are processing normally. We are now working through a backlog of previously delayed transactions to ensure all are confirmed.

  6. resolved Dec 23, 2025, 12:39 PM UTC

    This incident has been resolved.