BitGo incident

Issues with wallet viewer permissions

Critical Resolved View vendor source →

BitGo experienced a critical incident on April 20, 2026 affecting API and Wallets and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 07:38 PM UTC
Resolved
Apr 20, 2026, 11:41 PM UTC
Duration
4h 3m
Detected by Pingoru
Apr 20, 2026, 07:38 PM UTC

Affected components

APIWalletsPlatformStaking

Update timeline

  1. investigating Apr 20, 2026, 07:38 PM UTC

    We are currently investigating the issue

  2. investigating Apr 20, 2026, 07:39 PM UTC

    We are currently investigating the issue, withdrawals may be affected as well.

  3. investigating Apr 20, 2026, 07:41 PM UTC

    We are continuing to investigate this issue.

  4. identified Apr 20, 2026, 08:35 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Apr 20, 2026, 09:41 PM UTC

    We are actively working on the fix.

  6. identified Apr 20, 2026, 11:18 PM UTC

    We are actively working on the fix - ETA ~20 minutes

  7. monitoring Apr 20, 2026, 11:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Apr 20, 2026, 11:41 PM UTC

    This incident has been resolved.