BitbyBit experienced a notice incident on August 28, 2025 affecting Microsoft Teams Phones, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2025, 11:53 AM UTC
Microsoft Teams is having an outbound calling issue that we are investigating. Some inbound calls may be impacted as well
- investigating Aug 28, 2025, 02:02 PM UTC
We are still researching this issue. We have opened a ticket up with Microsoft for their review
- investigating Aug 28, 2025, 11:24 PM UTC
Outbound performance is working but is taking a long time for calls to get connected. Inbound calling is working 100% now.
- investigating Aug 29, 2025, 12:16 PM UTC
Several of our carrier partners had issues due to regulatory changes. Inbound calling should be 100% restored. Outbound calling does work, but it takes a long time before the call connects. This should be resolved today. Bit by Bit is closely monitoring and continuing adjustments, with full stabilization of service expected to be resolved today. We appreciate your patience as we work to ensure consistent, reliable service.
- investigating Aug 29, 2025, 01:41 PM UTC
Outbound calling should be restored through the teams platform. Please report any issues to [email protected] and we will investigate.
- resolved Aug 29, 2025, 07:47 PM UTC
Service has been restored