BitbyBit Outage History

Started Sep 02, 2026, 04:21 PM UTC· resolved Sep 02, 2026, 08:47 PM UTC

1. investigating Sep 02, 2026, 04:21 PM UTC

   We are currently experiencing issues with both hosted phones and Teams phone systems. We're investigating the incidents and will update with new information as possible. Clients may experience phone quality and call issues. https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1465074

2. investigating Sep 02, 2026, 04:23 PM UTC

   We are continuing to investigate this issue.

3. resolved Sep 02, 2026, 08:47 PM UTC

   This incident has been resolved.

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Started Aug 31, 2026, 04:28 PM UTC· resolved Sep 02, 2026, 01:26 PM UTC

1. investigating Aug 31, 2026, 04:28 PM UTC

   https://admin.cloud.microsoft/?#/servicehealth/:/alerts/EX1464935 Users may be unable to connect to, or experience degraded functionality with Exchange Online Issue ID: EX1464935 Affected services: Exchange Online Status: Investigating Issue type: Incident Start time: Aug 31, 2026, 11:53 AM EDT More info More info: Users may experience a variety of symptoms related to this event, including but not limited to: Delays or failures when sending or receiving email messages. Authentication-related errors when accessing Exchange Online services. Difficulties accessing or performing actions within Exchange administration experiences. Intermittent failures affecting mailbox operations and message delivery workflows. Scope of impact This issue may impact users attempting to send or receive email messages through Exchange Online. We're continuing our investigation to determine the full scope of affected scenarios and will provide additional information as it becomes available. Current status Aug 31, 2026, 12:16 PM EDT We're reviewing service telemetry and diagnostic data to isolate the source of the issue after receiving an increase in user-reported issues affecting Exchange Online. We'll keep refining the 'more info' section as additional impacts are identified. Next update by: Monday, August 31, 2026 at 1:30 PM EDT

2. investigating Aug 31, 2026, 10:04 PM UTC

   Microsoft has updated the incident as follows to expand to multiple services: Users may experience issues when utilizing multiple Microsoft 365 services Issue ID: MO1465074 Affected services: Microsoft 365 suite Status: Service degradation Issue type: Incident Start time: Aug 31, 2026, 11:08 AM EDT More info Impact includes, but may not be limited to, the below services and scenarios. We will update this list as our understanding of the issue progresses. OneDrive for Business and SharePoint Online: -Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news. Some users may also experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera upload, and video playback. Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete platform outage. Exchange Online -Users may be unable to connect to, or experience degraded functionality, with Exchange Online. All connection methods are affected. Microsoft Teams -Users may experience issues with calendar functionality and search. Users’ presence may be stale and not update automatically or through manual adjustment. User location adjustment may fail. Microsoft Purview -Users may face intermittent authorization failures across solutions in Purview. Purview admins can’t access the portal. Additionally, in Microsoft Purview Communication Compliance, users may see errors when loading Communication Compliance policies and Data Loss Prevention (DLP) policies. Communication Compliance policy creation and evaluation may be delayed. Microsoft Defender XDR -Users may experience intermittent authorization failures across solutions in Defender. Microsoft 365 Admin Center: -Admins may experience issues authenticating into the admin center. Universal Print -Users may be unable to create, upload, or retrieve print jobs. Scope of impact Users attempting to perform any of the outlined impact scenarios may be affected by this event. Preliminary root cause An issue within a core authentication configuration used by multiple Microsoft 365 services is resulting in impact. Current status Aug 31, 2026, 4:36 PM EDT We're reexamining recent changes made to the service to determine why the authentication components aren't being deployed as expected. Additionally, we are exploring every avenue to safely restore the components, including reverting an update the affected infrastructure recently received. We're performing additional tests to determine whether this will provide relief. Next update by: Monday, August 31, 2026 at 6:00 PM EDT

3. investigating Sep 01, 2026, 01:10 PM UTC

   Users may be unable to connect to, or experience degraded functionality with Exchange Online Issue ID: EX1464935 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: Aug 31, 2026, 11:08 AM EDT More info We've confirmed that the authentication component issue impacts other services beyond Exchange Online. For more information regarding other impact scenarios, please see: MO1465074. We've opted to keep this post (EX1464935) open as Exchange Online remains the most predominantly impacted service. Users may experience a variety of symptoms related to this event, including but not limited to: - Delays, failures, or incomplete results when searching for content within Exchange Online mailboxes. - Delays or failures when sending or receiving email messages. - Authentication-related errors when accessing Exchange Online services. - Difficulties accessing or performing actions within Exchange administration experiences. - Intermittent failures affecting mailbox operations and message delivery work Scope of impact This issue may impact users attempting to send or receive email messages through Exchange Online. We're continuing our investigation to determine the full scope of affected scenarios and will provide additional information as it becomes available. Root cause An issue within a core authentication configuration used by multiple Microsoft 365 services is resulting in impact. Current status Sep 1, 2026, 6:58 AM EDT A substantial portion of the remediation deployment has been completed, and organizations whose environments remain affected are expected to recover as the deployment reaches the relevant infrastructure. As remediation progresses, we're focused on validating sustained recovery and monitoring for any remaining pockets of impact before determining whether any additional corrective actions are required. This quick update is designed to give the latest information on this issue. We recognise the impact this issue may be causing for your organization and want to assure you that resolving it remains our highest priority. We appreciate your patience and understanding as we continue working toward mitigation. Next update by: Tuesday, September 1, 2026, at 4:00 PM UTC

4. monitoring Sep 01, 2026, 01:11 PM UTC

   Users may be unable to connect to, or experience degraded functionality with Exchange Online Issue ID: EX1464935 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: Aug 31, 2026, 11:08 AM EDT More info We've confirmed that the authentication component issue impacts other services beyond Exchange Online. For more information regarding other impact scenarios, please see: MO1465074. We've opted to keep this post (EX1464935) open as Exchange Online remains the most predominantly impacted service. Users may experience a variety of symptoms related to this event, including but not limited to: - Delays, failures, or incomplete results when searching for content within Exchange Online mailboxes. - Delays or failures when sending or receiving email messages. - Authentication-related errors when accessing Exchange Online services. - Difficulties accessing or performing actions within Exchange administration experiences. - Intermittent failures affecting mailbox operations and message delivery work Scope of impact This issue may impact users attempting to send or receive email messages through Exchange Online. We're continuing our investigation to determine the full scope of affected scenarios and will provide additional information as it becomes available. Root cause An issue within a core authentication configuration used by multiple Microsoft 365 services is resulting in impact. Current status Sep 1, 2026, 6:58 AM EDT A substantial portion of the remediation deployment has been completed, and organizations whose environments remain affected are expected to recover as the deployment reaches the relevant infrastructure. As remediation progresses, we're focused on validating sustained recovery and monitoring for any remaining pockets of impact before determining whether any additional corrective actions are required. This quick update is designed to give the latest information on this issue. We recognise the impact this issue may be causing for your organization and want to assure you that resolving it remains our highest priority. We appreciate your patience and understanding as we continue working toward mitigation. Next update by: Tuesday, September 1, 2026, at 4:00 PM UTC No components were marked as affected by this incident.

5. resolved Sep 02, 2026, 01:26 PM UTC

   Sep 2, 2026, 2:44 AM EDT Our telemetry indicates service availability remains stable above 99 percent, and we expect the majority of users should no longer be seeing impact from this issue. Our continued focus is on balancing the implementation of our fixes across remaining portions of affected infrastructure to ensure persistent recovery, with added attention on ensuring withstanding recovery of scenarios dependent on REST and Graph API connection methods. This quick update is designed to give the latest information on this issue. Next update by: Wednesday, September 2, 2026, at 4:30 PM UTC

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Started Jul 02, 2026, 02:17 PM UTC· resolved Jul 02, 2026, 04:23 PM UTC

1. investigating Jul 02, 2026, 02:17 PM UTC

   Microsoft Teams has made a certificate change that is impacting inbound/outbound calls through the platform. Bit by Bit is making adjustments to get calling functioning working again

2. identified Jul 02, 2026, 02:29 PM UTC

   Outbound calling should be working with all customer instances. If it is still not working, please email [email protected] to report the issue. Carrier ticket 34817470 to point to equipment that supports the new certificates.

3. resolved Jul 02, 2026, 04:23 PM UTC

   This should be resolved now. Inbound/outbound calling is flowing through teams phone system with the new certificates.

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Started Jan 22, 2026, 10:40 PM UTC· resolved Jan 23, 2026, 01:10 PM UTC

1. identified Jan 22, 2026, 10:40 PM UTC

   We are currently experiencing widespread issues with Microsoft 365 services, including Outlook, Teams, and SharePoint. Users may be unable to login or access emails. We are monitoring the vendor's status and will provide updates as they become available. Track the official status here: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

2. resolved Jan 23, 2026, 01:10 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 02:12 PM UTC· resolved Nov 18, 2025, 10:32 PM UTC

1. investigating Nov 18, 2025, 02:12 PM UTC

   Cloudflare, a company that helps websites secure and manage their internet traffic, is experiencing issues with its global network, disrupting service for many websites and apps. Customers could experience outages with websites such as 3bExam.com and SmartAdmissions.ai along with many other websites and web-based applications. “Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers,” the company posted in a status update shortly before 7 a.m. “We are working to understand the full impact and mitigate this problem.” In an update about 20 minutes later, it said disruptions had begun to ease, but said it was continuing to investigate the issue. By 8:15 a.m., the company said that error levels for some of its services had “returned to pre-incident rates,” and that it was continuing to work on restoring other services. Bit by Bit will continue to monitor the incident and report as new updates are received.

2. investigating Nov 18, 2025, 02:13 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 18, 2025, 10:32 PM UTC

   Cloudflare has resolved their issue and all of your Cloudflare accessible services should be fully restored

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Started Sep 17, 2025, 01:46 PM UTC· resolved Sep 18, 2025, 02:25 PM UTC

1. investigating Sep 17, 2025, 01:46 PM UTC

   Hosts in NY Data center are currently offline. Bit by Bit is investigating.

2. investigating Sep 17, 2025, 02:16 PM UTC

   We are still working on identifying root cause of the outage. The colocation has power and internet but endpoints are not properly communicating on the internet route. Still investigating root cause.

3. investigating Sep 17, 2025, 02:55 PM UTC

   Bit by Bit has believes that this is an internet routing issue between the carriers and Digital Realty (NY data center) and opening up tickets accordingly. We are still investigating.

4. identified Sep 17, 2025, 03:07 PM UTC

   Received the following email from one of our carriers. Dear Cogent Customer, We are currently experiencing an outage on our network. We are working to resolve this as quickly as possible. If you need to open an individual ticket on this event, please e-mail [email protected] and reference outage NA305433989. Impacted Region: Clifton, NJ Order(s) Impacted: 3-001038734 Outage Ticket: NA305433989 Thank You, Cogent Support

5. identified Sep 17, 2025, 03:51 PM UTC

   Root cause of outage is data center power problems caused outages with internet carriers in Digital Reality data center. Routes are coming back online.

6. identified Sep 17, 2025, 04:02 PM UTC

   Some endpoints are slow to come up. Will continue to monitor and investigate.

7. resolved Sep 18, 2025, 02:25 PM UTC

   All endpoints were back online by 2 PM EST on 9/17. Will continue to monitor but issue is resolved.

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Started Aug 28, 2025, 11:53 AM UTC· resolved Aug 29, 2025, 07:47 PM UTC

1. investigating Aug 28, 2025, 11:53 AM UTC

   Microsoft Teams is having an outbound calling issue that we are investigating. Some inbound calls may be impacted as well

2. investigating Aug 28, 2025, 02:02 PM UTC

   We are still researching this issue. We have opened a ticket up with Microsoft for their review

3. investigating Aug 28, 2025, 11:24 PM UTC

   Outbound performance is working but is taking a long time for calls to get connected. Inbound calling is working 100% now.

4. investigating Aug 29, 2025, 12:16 PM UTC

   Several of our carrier partners had issues due to regulatory changes. Inbound calling should be 100% restored. Outbound calling does work, but it takes a long time before the call connects. This should be resolved today. Bit by Bit is closely monitoring and continuing adjustments, with full stabilization of service expected to be resolved today. We appreciate your patience as we work to ensure consistent, reliable service.

5. investigating Aug 29, 2025, 01:41 PM UTC

   Outbound calling should be restored through the teams platform. Please report any issues to [email protected] and we will investigate.

6. resolved Aug 29, 2025, 07:47 PM UTC

   Service has been restored

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Started Aug 28, 2025, 11:53 AM UTC· resolved Aug 29, 2025, 07:47 PM UTC

1. investigating Aug 28, 2025, 11:53 AM UTC

   We are investigating a carrier outage that is impacting some inbound/outboung calling quality

2. investigating Aug 28, 2025, 02:03 PM UTC

   Bit by Bit is in the process of re-routing all outbound traffic to known good carriers. We are still working with the carrier where inbound numbers are impacted.

3. investigating Aug 28, 2025, 11:23 PM UTC

   Inbound calling is restored 100%. Outbound calling may still see slight performance degrade. BBB is still working with the problematic carrier to resolve outstanding issues

4. investigating Aug 29, 2025, 12:18 PM UTC

   Several of our carrier partners had issues due to regulatory changes. Inbound calling should be 100% restored. Outbound calling has been re-routed to another carrier partner. The carrier issues should be resolved today. Bit by Bit is closely monitoring and continuing adjustments, with full stabilization of service expected to be resolved today. We appreciate your patience as we work to ensure consistent, reliable service.

5. resolved Aug 29, 2025, 07:47 PM UTC

   This has been resolved.

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Started Apr 24, 2025, 05:20 PM UTC· resolved Apr 25, 2025, 02:20 PM UTC

1. investigating Apr 24, 2025, 05:20 PM UTC

   We are getting reports from hosted teams customers that they are unable to perform the following: Inbound calling Outbound calling Bit by Bit will open a ticket with Microsoft to further investigate.

2. investigating Apr 24, 2025, 05:21 PM UTC

   We are continuing to investigate this issue.

3. investigating Apr 24, 2025, 05:38 PM UTC

   MS Ticket number: 2598658. It appears that phones are operational again. Bit by Bit will continue to monitor the situation.

4. resolved Apr 25, 2025, 02:20 PM UTC

   After 24 hours of stable service, system is at 100% functional.

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Started Mar 03, 2025, 05:11 PM UTC· resolved Mar 03, 2025, 09:55 PM UTC

1. identified Mar 03, 2025, 05:11 PM UTC

   Microsoft ticket TM1022107 has been opened - The issue is logged and being investigated.

2. resolved Mar 03, 2025, 09:55 PM UTC

   Per Microsoft, this is resolved.

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Started Nov 26, 2024, 05:50 PM UTC· resolved Nov 26, 2024, 08:04 PM UTC

1. identified Nov 26, 2024, 05:50 PM UTC

   ID: MO941162 Issue type: Incident Status Service Degradation Impacted services Microsoft 365 suite, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Automate in Microsoft 365, Universal Print, Microsoft Purview Details Title: Users may be unable to access or use some Microsoft 365 services and features User impact: Users may be unable to access or use some Microsoft 365 services and features. More info: The affected scenarios are as follows: Users may be unable to access Exchange Online using the following impacted connection methods: - Outlook on the web - Outlook desktop client - Representational State Transfer (REST) - Exchange ActiveSync (EAS) Users may be unable to use the following features within Microsoft Teams: - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab. Users may experience the following issues with Microsoft Purview: - Users may be unable to access the Purview Portal, or Purview Solutions. - Users may experience delays in policy stamping and with Adaptive Scope Evaluations. Users may be unable to export content or set and view labels within Microsoft Fabric. Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied. Users may be unable to use the search feature within SharePoint Online. Users may be unable to perform the following actions within Microsoft Defender for Office365. - Users may be unable to create simulations, simulation payloads or end user notifications. - Users may experience issues with delivery for end user notifications and simulation messages - Users may experiences issues with viewing simulation reports, and content. Users may also be unable to print via Universal Print. Users may experience errors running flows that utilize cloud connectors in Power Automate for Desktop. Current status: We’ve identified a recent change which we believe has resulted in impact. We’ve begun to revert the change and are investigating what additional actions are required to mitigate the issue. Scope of impact: Impact is specific to users who are served through the affected infrastructure. Start time: Sunday, November 24, 2024, at 1:20 AM UTC Preliminary root cause: A portion of infrastructure which supports mailbox and calendar functionality isn't operating as expected, resulting in impact. Next update by: Monday, November 25, 2024, at 2:00 PM UTC --------------------------------------------------

2. identified Nov 26, 2024, 05:51 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Nov 26, 2024, 05:54 PM UTC

   Current status Nov 26, 2024, 7:53 AM EST We’re continuing our period of monitoring service telemetry, which shows the service availability has remained healthy. Next update by: Tuesday, November 26, 2024 at 11:00 AM EST -------------------------- Users may be unable to access or use some Microsoft 365 services and features Issue ID: MO941162 Affected services: Exchange Online, Microsoft 365 suite, Microsoft Bookings, Microsoft Copilot (Microsoft 365), Microsoft Power Automate in Microsoft 365, Microsoft Purview, Microsoft Teams, SharePoint Online, Universal Print Status: Service degradation Issue type: Incident Start time: Nov 24, 2024, 8:20 PM EST More info The impacted services and their impact are as follows: Exchange Online - Users may be unable to access using the following impacted connection methods: Outlook on the web, Outlook desktop client, Representational State Transfer (REST), Exchange ActiveSync (EAS) - Users may experience mail transport delays. Microsoft Teams - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading the calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see an updated list of files and links failing to load within the Chat shared tab. Microsoft Purview - Users may be unable to access the Purview Portal, or Purview Solutions. - Users may experience delays in policy stamping and with Adaptive Scope Evaluations. Microsoft Fabric - Users may be unable to export content or set and view labels. - Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied. SharePoint Online - Users may be unable to use the search feature. Microsoft Defender for Office365 - Users may be unable to create simulations, simulation payloads or end user notifications. - Users may experience issues with delivery for end user notifications and simulation messages. - Some users may experience failures in manual or AIR approved Remediation Actions submitted through ThreatExplorer, Advanced Hunting or the Action Center. - Users may experience issues with viewing simulation reports, and content. - Users may get a “You can’t access this section” error when accessing sections of the Defender XDR portal, such as the Incidents and Alerts pages, that include affected Defender for Office 365 shared components. Universal Print - Users may be unable to Print via Universal Print. - Users may be unable to list Printers/Printer Shares on the Azure Portal Universal Print blade. - Users may be unable to Register Printers via Universal Print. Power Automate for Desktop - Users may experience errors when running flows that utilize cloud connectors. Microsoft Bookings - Users may be unable to access their bookings. Microsoft Viva Engage - Users may be unable to load topics in feeds and threads. - Users may see searches or autocomplete fail for topic experiences. - Users’ Microsoft Teams Q&A experiences may not show user names. - Users may not be able to load their home feeds. Microsoft Copilot - Users are unable to use the personal Copilot panel in meetings and post meetings. - Users are unable to see historic Copilot conversation history in meetings and post meetings. - Users may not be able to load Copilot experiences within the Viva Engage service. - Users may be unable to submit queries to Copilot within OneNote through the chat pane and context menu. Users may receive an apology or "at capacity" message." Scope of impact This issue could impact any user hosted globally; however, users are experiencing varying degrees of impact depending on how they are routed through the affected infrastructure and what action they are trying to perform. Impacted users attempting to use the functionalities outlined in the More info section of this communication may be affected by this event. Preliminary root cause Due to a recent change that decommissioned a backend service, requests were directed to an incorrect endpoint. This resulted in request handling issues and ultimately affected machines' processing capabilities, which led to impact.

4. resolved Nov 26, 2024, 08:04 PM UTC

   Users may be unable to access or use some Microsoft 365 services and features ID: MO941162 Issue type: Incident Status Service Restored Impacted services Microsoft 365 suite Details Title: Users may be unable to access or use some Microsoft 365 services and features User impact: Users may be unable to access or use some Microsoft 365 services and features. More info: The impacted services and their impact scenarios were as follows: Exchange Online - Users may have been unable to access using the following impacted connection methods: Outlook on the web, Outlook desktop client, Representational State Transfer (REST), Exchange ActiveSync (EAS) - Users may have experienced mail transport delays. Microsoft Teams - Users may have been unable to create or update Virtual Events, including webinars and Town Halls. - Users may have been unable to access or modify their calendar in Microsoft Teams. This would include loading the calendar, viewing meetings, creating/updating meetings and joining meetings. - Users may have been unable to create chat, add users and create or edited meetings. - Users may have been unable to create or modify new teams and channels. - Users may have been unable to update presence. - Users may have been unable to use the search function. - Users may not have seen an updated list of files and links failing to load within the Chat shared tab. Microsoft Purview - Users may have been unable to access the Purview Portal, or Purview Solutions. - Users may have experienced delays in policy stamping and with Adaptive Scope Evaluations. Microsoft Fabric - Users may have been unable to export content or set and view labels. - Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may have been unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied. SharePoint Online - Users may have been unable to use the search feature. Microsoft Defender for Office365 and the XDR portal - Users may have been unable to create simulations, simulation payloads or end user notifications. - Users may have experienced issues with delivery for end user notifications and simulation messages. - Some users may have experienced failures in manual or AIR approved Remediation Actions submitted through ThreatExplorer, Advanced Hunting or the Action Center. - Users may have experienced issues with viewing simulation reports, and content. - Users may have received a “You can’t access this section” error when accessing sections of the Defender XDR portal, such as the Incidents and Alerts pages, that include affected Defender for Office 365 shared components. Universal Print - Users may have been unable to Print via Universal Print. - Users may have been unable to list Printers/Printer Shares on the Azure Portal Universal Print blade. - Users may have been unable to Register Printers via Universal Print. Power Automate for Desktop - Users may have experienced errors when running flows that utilize cloud connectors. Microsoft Bookings - Users may have been unable to access their bookings. Microsoft Viva Engage - Users may have been unable to load topics in feeds and threads. - Users may have seen searches or autocomplete fail for topic experiences. - Users’ Microsoft Teams Q&A experiences may not have shown user names. - Users may not have been able to load their home feeds. Microsoft Copilot - Users may have been unable to use the personal Copilot panel in meetings and post meetings. - Users may have been unable to see historic Copilot conversation history in meetings and post meetings. - Users may have been unable to load Copilot experiences within the Viva Engage service. - Users may have been unable to submit queries to Copilot within OneNote through the chat pane and context menu. Users may have received an apology or "at capacity" message. Final Status: After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved. Scope of impact: This issue could have impacted any user hosted globally; however, users experienced varying degrees of impact depending on how they were routed through the affected infrastructure and what action they were trying to perform. Impacted users who attempted to use the functionalities outlined in the More info section of this communication may have been affected by this event Start time: Sunday, November 24, 2024, at 1:20 AM UTC End time: Tuesday, November 26, 2024, at 11:00 AM UTC Preliminary root cause: Due to a recent change that decommissioned a backend service, requests were directed to an incorrect endpoint. This resulted in request handling issues and affected servers' processing capabilities, which led to impact. Next steps: - We're examining the parameters required to decommission backend services so we can better anticipate, test for, and avoid or prevent similar scenarios. - We're assessing monitoring optimizations we can better detect and more quickly remediate router service issues. We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.

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