BitbyBit experienced a critical incident on July 2, 2026 affecting Hosted Voice, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted Voice
Update timeline
- investigating Jul 02, 2026, 02:17 PM UTC
Microsoft Teams has made a certificate change that is impacting inbound/outbound calls through the platform. Bit by Bit is making adjustments to get calling functioning working again
- identified Jul 02, 2026, 02:29 PM UTC
Outbound calling should be working with all customer instances. If it is still not working, please email [email protected] to report the issue. Carrier ticket 34817470 to point to equipment that supports the new certificates.
- resolved Jul 02, 2026, 04:23 PM UTC
This should be resolved now. Inbound/outbound calling is flowing through teams phone system with the new certificates.