BitbyBit experienced a notice incident on August 28, 2025 affecting Hosted Fax, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2025, 11:53 AM UTC
We are investigating a carrier outage that is impacting some inbound/outboung calling quality
- investigating Aug 28, 2025, 02:03 PM UTC
Bit by Bit is in the process of re-routing all outbound traffic to known good carriers. We are still working with the carrier where inbound numbers are impacted.
- investigating Aug 28, 2025, 11:23 PM UTC
Inbound calling is restored 100%. Outbound calling may still see slight performance degrade. BBB is still working with the problematic carrier to resolve outstanding issues
- investigating Aug 29, 2025, 12:18 PM UTC
Several of our carrier partners had issues due to regulatory changes. Inbound calling should be 100% restored. Outbound calling has been re-routed to another carrier partner. The carrier issues should be resolved today. Bit by Bit is closely monitoring and continuing adjustments, with full stabilization of service expected to be resolved today. We appreciate your patience as we work to ensure consistent, reliable service.
- resolved Aug 29, 2025, 07:47 PM UTC
This has been resolved.