BitbyBit experienced a critical incident on September 17, 2025 affecting Hosted Fax and Hosted Voice and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2025, 01:46 PM UTC
Hosts in NY Data center are currently offline. Bit by Bit is investigating.
- investigating Sep 17, 2025, 02:16 PM UTC
We are still working on identifying root cause of the outage. The colocation has power and internet but endpoints are not properly communicating on the internet route. Still investigating root cause.
- investigating Sep 17, 2025, 02:55 PM UTC
Bit by Bit has believes that this is an internet routing issue between the carriers and Digital Realty (NY data center) and opening up tickets accordingly. We are still investigating.
- identified Sep 17, 2025, 03:07 PM UTC
Received the following email from one of our carriers. Dear Cogent Customer, We are currently experiencing an outage on our network. We are working to resolve this as quickly as possible. If you need to open an individual ticket on this event, please e-mail [email protected] and reference outage NA305433989. Impacted Region: Clifton, NJ Order(s) Impacted: 3-001038734 Outage Ticket: NA305433989 Thank You, Cogent Support
- identified Sep 17, 2025, 03:51 PM UTC
Root cause of outage is data center power problems caused outages with internet carriers in Digital Reality data center. Routes are coming back online.
- identified Sep 17, 2025, 04:02 PM UTC
Some endpoints are slow to come up. Will continue to monitor and investigate.
- resolved Sep 18, 2025, 02:25 PM UTC
All endpoints were back online by 2 PM EST on 9/17. Will continue to monitor but issue is resolved.