Bird App experienced a major incident on January 23, 2025 affecting Connectivity & Cellular, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Connectivity & Cellular
Update timeline
- investigating Jan 23, 2025, 03:19 PM UTC
Hologram FLO outage
- identified Jan 23, 2025, 03:39 PM UTC
Earlier this morning, we experienced an emergency maintenance event on one of our core network packet gateways (Flo), which in turn impacted G2 (89357*) SIMs and led to issues with existing and new data sessions.
- identified Jan 23, 2025, 03:58 PM UTC
Hologram has opened an incident on their portal: https://status.hologram.io/incidents/ndjf2s73vbkq
- monitoring Jan 23, 2025, 04:15 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jan 23, 2025, 04:27 PM UTC
changing back to identified as the issue still seems to be ongoing
- monitoring Jan 23, 2025, 05:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2025, 06:03 PM UTC
issue has been resolved, please flag if any issues remain