Bird App experienced a major incident on September 29, 2026 affecting Rides and Ride Start, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 29, 2026, 02:26 AM UTC
The Firebase SDK used by our iOS app shipped a crashing bug that is impacting all of our iOS App versions at the moment, causing repetitive crashes. We are awaiting a fix from the Google Firebase team to resolve the issue
- monitoring Sep 29, 2026, 02:28 AM UTC
We have reports that crash rates are going down but no confirmation yet from Firebase that a fix has been deployed
- monitoring Sep 29, 2026, 02:30 AM UTC
Received update that the Firebase change has been rolled back here: https://github.com/firebase/firebase-ios-sdk/issues/16728#issuecomment-5882457735 Waiting for final confirmation that rollback is complete...
- resolved Sep 29, 2026, 02:42 AM UTC
Our crash rate for this issue has gone down to near zero for all app versions. Total impact was around 495 crash events affecting 490 users within the last ~40 minutes. Subsequent app opens appeared to not cause a crash for most users during this time.