Bird App incident
Hologram G1 connectivity partial outage *89445 SIMs
Bird App experienced a minor incident on February 26, 2025 affecting Connectivity & Cellular, lasting 23h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2025, 06:36 PM UTC
We are currently experiencing a connectivity incident affecting sims with an active G1 (89445*) profile. The issue has been identified, and our upstream partner is working with high urgency to resolve it. Impact: • SIM cards may experience sporadic data issues, including interrupted sessions and inconsistent connectivity. We are actively monitoring the situation and will provide regular updates as more information becomes available. Thank you for your patience as we work to restore full service. For any questions or further assistance, please reach out to our support team.
- monitoring Feb 27, 2025, 07:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2025, 05:59 PM UTC
This incident has been resolved.