Bird App incident
Vehicle connectivity - supersim, twilio outage
Bird App experienced a major incident on March 31, 2025 affecting Connectivity & Cellular and Commands and 1 more component, lasting 7h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 12:09 AM UTC
We are currently investigating this issue.
- investigating Mar 31, 2025, 05:26 AM UTC
We are continuing to investigate this issue.
- identified Mar 31, 2025, 05:27 AM UTC
Kore Update: UPDATE 4 2025-03-31 04:11 UTC / 2025-03-31 00:11 EDT (UTC-4): Our engineering team has stabilized the impacted database involved in the attachment process. Our mobile core is continuing to report errors though to our connectivity partners who are continuing to restrict attachments until systems normalize. Our engineering team is continuing to investigate. We will provide the next update within an hour or earlier if new information becomes available.
- monitoring Mar 31, 2025, 06:01 AM UTC
A fix has been implemented and we are monitoring
- resolved Mar 31, 2025, 07:52 AM UTC
KORE: Our engineering team has observed recovery to near pre-incident levels. Online device metrics have nearly recovered to pre-incident levels as all devices are able to register again. Given this sustained improvement, we are considering this incident resolved and we will continue to monitor the situation to ensure stability.