Bird App incident

Hologram Partial Outage for SIMs with 8944 Prefix

Major Resolved View vendor source →

Bird App experienced a major incident on July 28, 2025 affecting Connectivity & Cellular, lasting 8h 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 03:47 PM UTC
Resolved
Jul 29, 2025, 12:29 AM UTC
Duration
8h 41m
Detected by Pingoru
Jul 28, 2025, 03:47 PM UTC

Affected components

Connectivity & Cellular

Update timeline

  1. investigating Jul 28, 2025, 03:47 PM UTC

    We have received notification of an outage affecting some Hologram G1 SIM cards. Hologram is investigating with it's upstream partners.

  2. identified Jul 28, 2025, 03:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 28, 2025, 06:34 PM UTC

    Hologram has not yet confirmed resolution but we do see most devices have reconnected.

  4. resolved Jul 29, 2025, 12:29 AM UTC

    This incident is resolved.