Bird App incident

Twilio/Super sim connectivity issues

Major Resolved View vendor source →

Bird App experienced a major incident on August 18, 2025 affecting Connectivity & Cellular and Commands, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 06:40 AM UTC
Resolved
Aug 18, 2025, 11:18 AM UTC
Duration
4h 37m
Detected by Pingoru
Aug 18, 2025, 06:40 AM UTC

Affected components

Connectivity & CellularCommands

Update timeline

  1. investigating Aug 18, 2025, 06:40 AM UTC

    We are currently investigating this issue.

  2. identified Aug 18, 2025, 08:40 AM UTC

    Kore Provider has identified the issue and vehicles are getting back online we are currently at 30% recovered

  3. identified Aug 18, 2025, 09:06 AM UTC

    we are approx 60% recovered

  4. monitoring Aug 18, 2025, 10:14 AM UTC

    we seem to be fully recovered

  5. resolved Aug 18, 2025, 11:18 AM UTC

    This incident has been resolved.