Bird App incident

Service Rider Outage

Major Resolved View vendor source →

Bird App experienced a major incident on November 11, 2025 affecting Rides and Ride Start and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 10:05 PM UTC
Resolved
Nov 11, 2025, 10:44 PM UTC
Duration
39m
Detected by Pingoru
Nov 11, 2025, 10:05 PM UTC

Affected components

RidesRide StartRide EndRide PassPaymentsAgreementsSignupPhysical LocksRetailMaaS Integration

Update timeline

  1. identified Nov 11, 2025, 10:05 PM UTC

    We're experiencing issues in service rider, due to database performance.

  2. monitoring Nov 11, 2025, 10:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 11, 2025, 10:44 PM UTC

    This incident has been resolved.