Bird App incident

Widespread api-bird Outage

Major Resolved View vendor source →

Bird App experienced a major incident on November 17, 2025 affecting Rides and Nests and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 10:23 PM UTC
Resolved
Nov 18, 2025, 02:21 AM UTC
Duration
3h 57m
Detected by Pingoru
Nov 17, 2025, 10:23 PM UTC

Affected components

RidesNestsDrops / ReleasesRide StartDemand MapHabitatRide EndRide PassBountiesDash

Update timeline

  1. investigating Nov 17, 2025, 10:23 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 17, 2025, 11:21 PM UTC

    We are continuing to investigate the issue and working with our cloud services provider to identify root cause.

  3. identified Nov 18, 2025, 12:08 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 18, 2025, 12:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 18, 2025, 02:21 AM UTC

    This incident has been resolved. Full Root Cause Analysis and mitigating actions to reduce likelihood of reoccurrence to follow.