Bird App incident
Carrier Outage Impacting Connectivity for a Limited Number of Vehicles
Bird App experienced a minor incident on November 18, 2025 affecting Connectivity & Cellular, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 06:52 PM UTC
We are currently investigating a carrier outage impacting a limited number of vehicles (approximately 300-400) and are working with our carrier partner for next steps.
- identified Nov 19, 2025, 02:10 AM UTC
Our carrier partner has identified the issue and is working towards resolution. There is currently no known ETA.
- identified Nov 19, 2025, 09:52 AM UTC
Hologram is still reporting a partial outage on their FLO profile (G2) 89357* prefix SIMs might be affected we have only observed a very small amount of disconnects on our side
- identified Nov 19, 2025, 02:07 PM UTC
still no changes from Hologram Provider, pending update
- identified Nov 20, 2025, 07:06 PM UTC
Fix is now scheduled for deployment - tomorrow, November 21st at 10:00 AM UTC+2. During this maintenance window, devices will briefly disconnect as sessions are reset. Devices should automatically re-establish connectivity once the change is applied.
- monitoring Nov 21, 2025, 02:47 PM UTC
The upstream fix has now been deployed, and early checks look good. We’re monitoring session behavior closely as devices cycle through to make sure everything stays stable. We’ll post another update once the rollout is complete and validated. Posted 14 minutes ago. Nov 21, 2025 - 14:33 UTC
- resolved Nov 21, 2025, 05:14 PM UTC
no further notifications from the provider data show this outage is now closed