Bird App experienced a major incident on May 6, 2026 affecting Connectivity & Cellular, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 10:00 PM UTC
We are currently investigating this issue.
- monitoring May 06, 2026, 10:38 PM UTC
We are seeing gradual recovery and the number of offline bounties is dropping, this may have been due to some deployment/scaling activity, continuing to monitor.
- identified May 06, 2026, 10:51 PM UTC
Vodafone has confirmed a global service degradation and is investigating.
- monitoring May 07, 2026, 12:04 AM UTC
Vodafone has implemented a change to restore service, they are continuing to monitor recovery.
- monitoring May 07, 2026, 02:35 AM UTC
Approximately half of affected devices have since reconnected, we are continuing to monitor. Asking local teams to reset devices that have not recovered.
- resolved May 07, 2026, 04:06 AM UTC
From the telecom operator perspective the incident is resolved. We see the vast majority of devices have reconnected, it may be necessary to reset or troubleshoot any remaining offline vehicles.