Bird App incident

Service-release outage caused by Redis avaialbility due to AWS hardware failure

Minor Resolved View vendor source →

Bird App experienced a minor incident on July 4, 2026 affecting MDS, GBFS, Availability API's and Drops / Releases and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2026, 08:57 AM UTC
Resolved
Jul 04, 2026, 11:23 AM UTC
Duration
2h 25m
Detected by Pingoru
Jul 04, 2026, 08:57 AM UTC

Affected components

MDS, GBFS, Availability API'sDrops / ReleasesRide StartRide End

Update timeline

  1. investigating Jul 04, 2026, 08:57 AM UTC

    We are currently investigating this issue.

  2. identified Jul 04, 2026, 08:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 04, 2026, 10:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 04, 2026, 11:23 AM UTC

    This incident has been resolved.