BigPanda experienced a major incident on July 23, 2025 affecting Incident Enrichment & Environments Population, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Incident Enrichment & Environments Population
Update timeline
- investigating Jul 23, 2025, 08:39 PM UTC
We are currently experiencing latencies in our pipeline, specifically within our Environment services. Our R&D team is actively investigating this issue.
- identified Jul 23, 2025, 09:27 PM UTC
The issue has been identified by our R&D team and a fix is being implemented.
- monitoring Jul 23, 2025, 09:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2025, 10:01 PM UTC
This incident has been resolved.