BigPanda experienced a major incident on December 21, 2022, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 21, 2022, 02:18 PM UTC
We are aware there maybe potential issues regarding the BigPanda console and are currently investigating.
- investigating Dec 21, 2022, 02:40 PM UTC
The issues within the pipeline are stabalising however some orgs may still see a lag. We are continuing to investigate the issue.
- identified Dec 21, 2022, 03:04 PM UTC
We have identified the issue and are working to remediate the issue. Note that users may still experience delays in new incidents arriving into the console, incident updates, and autoshares.
- monitoring Dec 21, 2022, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 21, 2022, 04:20 PM UTC
This incident has been resolved.