BigPanda experienced a major incident on January 9, 2023, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 09, 2023, 03:56 PM UTC
Users may be experiencing issues with logging in BigPanda through SSO. Our teams are engaged and investigating. What's impacted? • Login • SSO We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- identified Jan 09, 2023, 04:21 PM UTC
The issue has been identified and a fix is currently being implemented. The next update will be provided in the next 30 minutes.
- monitoring Jan 09, 2023, 05:08 PM UTC
A fix has been implemented and we are monitoring as systems stabilize.
- resolved Jan 09, 2023, 05:34 PM UTC
This incident has been resolved.