BigPanda experienced a major incident on May 9, 2023 affecting Data Consumption, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2023, 02:09 PM UTC
BigPanda Users may be experiencing Pipeline latencies, mainly in Event Processing services. Our teams are engaged and investigating. What's impacted? Pipeline: Throttler Service We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- identified May 09, 2023, 02:39 PM UTC
The issue has been identified and our team has implemented a fix for the issue. We will continue to monitor for any change in operational capacity.
- monitoring May 09, 2023, 03:38 PM UTC
We are continuing to monitor our Pipeline services for any change in operational capacity.
- resolved May 09, 2023, 04:14 PM UTC
The incident has been resolved and pipeline services have returned to normal operational service levels.