BigPanda experienced a major incident on June 12, 2023 affecting Unified Analytics, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2023, 04:56 PM UTC
We are currently experiencing issues where dashboards & reports within Unified Analytics are not loading due to widget errors. Our teams are currently engaged and investigating on the issue. What's impacted? Unified Analytics Analytics What’s not impacted? Pipeline APIs Incident Sharing BigPanda Console We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- investigating Jun 12, 2023, 05:29 PM UTC
We are working with our third-party Analytics provider (Sisense) to restore full functionality to our Unified Analytics service. Additional updates will be shared as more details become available.
- monitoring Jun 12, 2023, 06:07 PM UTC
A fix has been implemented and we are currently monitoring for stability within our Unified Analytics service. Any additional updates will be shared as more details become available.
- resolved Jun 12, 2023, 06:25 PM UTC
Our Unified Analytics services have returned to their normal operation. Start time: 06/12/2023 15:25 UTC End time: 06/12/2023 17:49 UTC What was impacted? Unified Analytics We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at [email protected].