BigPanda experienced a notice incident on June 13, 2023 affecting Data Consumption and Incident Sharing and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:20 PM UTC
Our third party service AWS is currently experiencing issues. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- identified Jun 13, 2023, 07:36 PM UTC
Our 3rd Party Service, AWS, has identified the root cause of their service issues, and are actively working to resolve this issue. We have also added on BigPanda Services affected here, and we are working to mitigate pipeline impacts as quickly as possible.
- identified Jun 13, 2023, 08:14 PM UTC
Our team has identified that the impact is to most inbound and outbound integrations. Our team is currently in the process of switching routing for inbound and outbound integrations to direct to the US-WEST region. We will update you when this is complete.
- identified Jun 13, 2023, 08:50 PM UTC
AWS is reporting improvement in their services. We’re not fully recovered yet, but are seeing fewer errors and more expected traffic.
- monitoring Jun 13, 2023, 09:18 PM UTC
AWS has recovered many services and are working towards full recovery. We are continuing to monitor impact and work towards full resolution.
- resolved Jun 13, 2023, 10:17 PM UTC
AWS has marked their incident as resolved and our services have fully recovered.