BigPanda experienced a major incident on August 8, 2023 affecting Login, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2023, 05:03 PM UTC
Users may be experiencing issues with logging in BigPanda. Our teams are currently engaged and investigating. What's impacted? • Login • SSO We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- investigating Aug 08, 2023, 05:04 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 08, 2023, 05:06 PM UTC
A fix has been implemented, and the issue should be mitigated. We will be monitoring within the next 30 minutes for any further developments.
- resolved Aug 08, 2023, 05:29 PM UTC
This incident has been resolved, and BP users are now able to login to the console again. We apologize for any inconvenience that this may have caused. Should you continue to experience any accessibility issues, please reach out to us via our in-app chat or at [email protected].