BigPanda experienced a major incident on September 18, 2023 affecting Alert Enrichment, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2023, 11:43 PM UTC
BigPanda users may be experiencing latencies within their BigPanda instance, mainly in Event Processing services. Our teams are engaged and investigating. What's impacted? Event Processing - Alert Enrichment We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- identified Sep 19, 2023, 12:26 AM UTC
The issue has been identified and our teams are currently engaged with remediating the issue for our Alert Enrichment services. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- monitoring Sep 19, 2023, 12:57 AM UTC
A fix has been implemented and we are currently monitoring the rest of our pipeline services.
- resolved Sep 19, 2023, 01:57 AM UTC
The incident has been resolved and pipeline services have returned to normal operational service levels.