BigPanda experienced a major incident on February 22, 2024 affecting Tier 1 APIs: Automation & Event Processing and Incident Enrichment & Environments Population, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 22, 2024, 05:25 PM UTC
Some users may be experiencing issues with Incidents API. Our teams are engaged and investigating. What's impacted? • Tier 1 APIs: Automation & Event Processing • Tier 2 APIs: Supplemental • Tier 3 APIs: Tertiary We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- identified Feb 22, 2024, 06:03 PM UTC
The issue has been identified and a fix has been implemented.
- monitoring Feb 22, 2024, 06:19 PM UTC
A fix has been implemented and we will continue to monitor for results.
- resolved Feb 22, 2024, 06:41 PM UTC
This incident has been resolved