BigPanda experienced a major incident on February 18, 2023, lasting 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 18, 2023, 09:52 AM UTC
Some users may be unable to access their UI at this time. Our teams are engaged and investigating.
- identified Feb 18, 2023, 09:54 AM UTC
The issue has been identified. UI is starting to load. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- monitoring Feb 18, 2023, 10:05 AM UTC
Services seem to be running as normal again. UI should be accessible and we are monitoring this.
- resolved Feb 18, 2023, 10:15 AM UTC
Issue has been resolved.UI should be accessible as normal.