BigPanda experienced a minor incident on August 7, 2024 affecting Data Consumption, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Data Consumption
Update timeline
- investigating Aug 07, 2024, 01:48 PM UTC
Some OIM events are queued and not making it to the BigPanda console. The team are engaged and we are currently investigating this issue.
- investigating Aug 07, 2024, 01:59 PM UTC
We are continuing to investigate. We have determined that this is not a complete outage in OIM as many events are still being processed. Only some events are being held in a queue.
- investigating Aug 07, 2024, 02:23 PM UTC
The queue is now starting to clear and latencies dropping
- monitoring Aug 07, 2024, 02:41 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 07, 2024, 03:07 PM UTC
The latency is now resolved and our OIM service is fully operational. We are continuing to monitor.
- resolved Aug 07, 2024, 03:17 PM UTC
This incident has been resolved.