BigPanda incident
BigPanda - Unified Analytics (Sisense) Widgets Not Loading
BigPanda experienced a minor incident on November 13, 2024 affecting Third Party and Unified Analytics, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2024, 06:35 PM UTC
Sisense, a Third Party Service, is currently experiencing issues and some Unified Analytics Dashboard widgets may not load data results at this time. Our teams are currently engaged and investigating. What's impacted? Unified Analytics Analytics What’s not impacted? Pipeline APIs Incident Sharing BigPanda Console We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- identified Nov 13, 2024, 07:26 PM UTC
We have identified the issue and we continue to work with our third-party analytics provider (Sisense) to restore full functionality to our Unified Analytics service. Additional updates will be shared as more details become available.
- monitoring Nov 13, 2024, 08:55 PM UTC
A fix has been implemented and we are currently monitoring for stability within our Unified Analytics service. Any additional updates will be shared as more details become available.
- resolved Nov 13, 2024, 10:34 PM UTC
Our Unified Analytics services have returned to their normal operation.