Big Team Challenge Outage History
Big Team Challenge is up right nowPingoru has recorded 9 incidents for Big Team Challenge: 8 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 144 of 720 (20%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 507 (0%) |
Incidents, newest first
Minor June 9, 2026 Android app crash 6d Android Mobile App
Started Jun 09, 2026, 07:19 AM UTC· resolved Jun 15, 2026, 07:22 AM UTC
- investigating Jun 09, 2026, 07:19 AM UTC
We're aware of reports of the Big Team Challenge Android app crashing for some users and are investigating the root cause. We'll update this incident when we have more information and apologise for the inconvenience.
- investigating Jun 09, 2026, 09:25 AM UTC
We are continuing to investigate the crash affecting some of our Android app users. An updated, internal Android component may be aversely affecting our app. We will update as soon as we've confirmed the root cause and a fix has been implemented.
- identified Jun 09, 2026, 01:03 PM UTC
We have identified and tested a fix for the bug / crash affecting some Android users. This was caused by an underlying component not being compatible with the latest version. An updated version (v2.2.20) has been submitted to Google for review and we'll update this incident when that has been approved and is rolling out via the Play Store. If you need to access your challenge in the meantime you can visit your challenge website via your web browser. Your missing steps should resume syncing once the update is available and has been installed. Apologies for the inconvenience!
- identified Jun 09, 2026, 07:10 PM UTC
Update: Earlier we submitted a fixed version of our Android app to the Google Play Store, which is currently undergoing Google's standard review process. Because review timelines are entirely determined by Google, this may take several hours to process. We are monitoring this closely and will update this page once the fix is live to download. How to access your challenge right now: In the meantime, you can fully access your account and view your challenge by visiting your challenge website (e.g. yourcompany.bigteamchallenge.com) using any web browser. Will I lose my steps? No, your progress is safe. Any missing background steps will automatically resume syncing to your challenge once the new update is available and installed on your device. Thank you for your continued patience!
- identified Jun 10, 2026, 08:11 AM UTC
Update: Yesterday we submitted a fixed version of our Android app to the Google Play Store, which is currently undergoing Google's standard review process. Unfortunately we are still in the queue for review and this may still take several hours to process. The review timeline is outside our control but we apologise for the inconvenience and appreciate your patience. We are monitoring this closely and will update this page once the fix is live to download. -- Will I lose my steps? No, your progress is safe. Any missing background steps will automatically resume syncing to your challenge once the new update is available and installed on your device. If you choose to re-install (see below), you will be asked to allow access to Health Connect again. You can also manually log your distance from the web version - see https://help.bigteamchallenge.com/en/articles/152981-adding-your-distance-manually for instructions. -- How to access your challenge right now: You can access the challenge on the web version, or you can try re-install a working version of the Android app. 1. On Web: In the meantime, you can fully access your account and view your challenge by visiting your challenge website (e.g. yourcompany.bigteamchallenge.com) using any web browser. If you're not sure about the website address, ask a colleague or check your email inbox for your "login details for Big Team Challenge" email. 2. On Android We have rolled back the available version on the Google Play Store. If your app is crashing, you could try uninstalling the app (click and hold on the Challenge icon > App info > Uninstall). To re-install, open the Play Store and search for "big team challenge" or visit https://bigteamchallenge.app/android. Once you have re-installed, login using your website address and previous login details. You will be asked to allow access to Health Connect again (if previously connected) - ensure you allow access to resume syncing. Important: before re-installing, click on "About this app" and ensure that the Version is shown as 2.2.18 (the previous working version) or 2.2.20 (the fixed version). If it shows 2.2.19, you may need to clear the Play Store cache: 1. On your Android phone or tablet, open the Settings app. 2. Tap Apps and notifications and then See all apps. 3. Scroll down and tap Google Play Store. 4.Tap Storage and then Clear cache. 5. Tap Clear data. 6. Re-open the Play Store and try re-installing again.
- monitoring Jun 12, 2026, 08:22 PM UTC
Update: The fixed version of the Big Team Challenge Android app has been approved and is now rolling out in the Google Play Store 📡 Install the new version: Open up the Play Store and search for 'Big Team Challenge' (or visit https://bigteamchallenge.app/android). Press 'Update' if that option shows, or 'Install' if you don't already have the app installed. If the update doesn't show: You may have to turn your phone off and on again, or clear the Play Store cache: 1. On your Android phone or tablet, open the Settings app. 2. Tap Apps and notifications and then See all apps. 3. Scroll down and tap Google Play Store. 4.Tap Storage and then Clear cache. 5. Tap Clear data. 6. Re-open the Play Store and try re-installing again. If the Android app is still crashing: You may have the old version of the app. Search for the app in the Play Store, tap on Big Team Challenge and click on "About this app". The Version should show as 2.2.20 (the fixed version). If it shows 2.2.18 or 2.2.19, you may need to clear the cache (see above) or wait for the update to become available on your account. We apologise for the inconvenience and appreciate your patience! 🙏
- resolved Jun 15, 2026, 07:22 AM UTC
We are marking this incident as resolved as the fixed Big Team Challenge Android app (2.2.20) has been rolled out and is available to update via the Play Store. Thank you for your patience and we apologise for the inconvenience last week! 🙏 If you are still experiencing an issue with the app, please reach out to technical support via the Help chat or over email.
Minor March 16, 2026 Help Inbox Outage 50m Help and Support
Started Mar 16, 2026, 03:55 PM UTC· resolved Mar 16, 2026, 04:45 PM UTC
- investigating Mar 16, 2026, 03:55 PM UTC
Our live chat and email (help) inbox is experiencing an outage: https://www.intercomstatus.com/eu-hosting/incidents/01KKVNFPVWF2QZJ22YX9Z1JJRR We'll post an update once our provider has an update or has resolved the underlying issue.
- resolved Mar 16, 2026, 04:45 PM UTC
Our live chat and help inbox has recovered from an earlier outage.
Minor February 1, 2026 Big Team Challenge Outage 2h 35m Syncing, iOS Mobile App, Web Application, Android Mobile App
Started Feb 01, 2026, 04:21 PM UTC· resolved Feb 01, 2026, 06:57 PM UTC
- investigating Feb 01, 2026, 04:21 PM UTC
We're investigating increased errors and a partial outage with Big Team Challenge. We'll update this status page as soon as we've identified the cause.
- identified Feb 01, 2026, 04:30 PM UTC
We have identified an issue with one of our primary databases. Automatic failover happened and services are online again. We will continue to investigate the root cause with our cloud hosting company.
- identified Feb 01, 2026, 04:43 PM UTC
Our cloud hosting company have confirmed they are experiencing an incident relating to their storage backend which is impacting our system - https://status.upcloud.com/incidents/l8k6s07bspyq.
- monitoring Feb 01, 2026, 06:19 PM UTC
All Big Team Challenge services are back online and we're monitoring for any further issues.
- resolved Feb 01, 2026, 06:57 PM UTC
Our cloud hosting company has confirmed that their incident is resolved.
Critical January 20, 2026 Garmin Connect Outage 1h 15m
Started Jan 20, 2026, 12:28 PM UTC· resolved Jan 20, 2026, 01:43 PM UTC
No vendor updates were posted for this incident.
Major December 5, 2025 500 Errors (Admin) 33m
Started Dec 05, 2025, 09:03 AM UTC· resolved Dec 05, 2025, 09:36 AM UTC
No vendor updates were posted for this incident.
Notice October 10, 2025 Unscheduled Security Maintenance –
Started Oct 10, 2025, 07:00 AM UTC· resolved Oct 10, 2025, 07:00 AM UTC
No vendor updates were posted for this incident.