Better Stack experienced a minor incident on November 16, 2025 affecting Uptime (Uptime), lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 16, 2025, 01:55 PM UTC
We’re currently seeing intermittent timeout issues affecting some custom status pages. The first errors begin appearing around 1:55 PM UTC, with certain requests returning no response across multiple regions. We’re looking into this now and will share another update shortly.
- resolved Nov 16, 2025, 07:10 PM UTC
We’ve resolved an issue that caused some custom status pages to fail to load or return timeout errors. The problem was related to certificate handling workflow, which temporarily prevented certain pages from obtaining or refreshing their SSL certificates. All affected pages are now loading normally again. Thank you very much for your patience and understanding. Please let us know at [email protected] if you'd have any further questions.