Better Stack experienced a major incident on November 18, 2025 affecting Better Stack (Better Stack) and Uptime (Uptime) and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 11:35 AM UTC
We’re currently experiencing an issue where the Better Stack UI is temporarily inaccessible. Our backend services, monitoring infrastructure, APIs, and alerting are fully operational — however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. All core functionality — checks, heartbeats, alerts, log ingestion, and metrics — continues to function normally in the background. Thank you for your patience. 🙏
- resolved Nov 18, 2025, 12:30 PM UTC
Cloudflare has mostly resolved the underlying routing issues related to their global outage, and their systems are now operating normally. With their network stabilized, the Better Stack UI and all related services are fully accessible again. Everything on our side is now running as expected, and we are no longer seeing elevated error rates or degraded performance. We’ll continue to monitor the situation, but no further impact is expected. If you have any questions or notice anything unusual, please feel free to reach out to us at [email protected] — we’re happy to help. Thank you for your patience throughout the incident. 🙏