Bentley Systems incident
Degraded Performance for Software Downloads
Bentley Systems experienced a notice incident on March 7, 2025 affecting Software Downloads, lasting 4d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 07, 2025, 02:46 PM UTC
We are aware some accounts are intermittently being denied access to Software Downloads Center. We are working to resolve the issue as soon as possible. If the access is not resolved after clearing browser cache, please create a support case here (https://bentleysystems.service-now.com/csp?id=csm_sc_cat_item&sys_id=a35782a31b50c1103eeeeb53604bcbba) for Login & Website Support, Category: Software Downloads, Sub Category: Access Denied)
- identified Mar 11, 2025, 04:40 PM UTC
Our team has restored full functionality of Software Downloads. We are now monitoring the system for stability and customer experience. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- monitoring Mar 11, 2025, 04:42 PM UTC
Our team has restored full functionality of Software Downloads. We are now monitoring the system for stability and customer experience. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- monitoring Mar 11, 2025, 07:22 PM UTC
Our team has restored full functionality of Software Downloads. We are now monitoring the system for stability and customer experience. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Mar 11, 2025, 08:42 PM UTC
The incident has been resolved and no issues have been reported since the fix was implemented. Software Downloads is now functioning normally. Thank you for your cooperation.