Bentley Systems incident

ProjectWise Explorer Sign In Issue

Notice Resolved View vendor source →

Bentley Systems experienced a notice incident on April 15, 2025 affecting ProjectWise Design Integration, lasting 18h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 09:03 PM UTC
Resolved
Apr 16, 2025, 03:04 PM UTC
Duration
18h 1m
Detected by Pingoru
Apr 15, 2025, 09:03 PM UTC

Affected components

ProjectWise Design Integration

Update timeline

  1. investigating Apr 11, 2025, 10:18 PM UTC

    Please be aware that a recent Windows 11 Cumulative Update (KB5055523) is impacting ProjectWise Explorer versions 2023 and later which may result in users being unable to sign-in to ProjectWise Explorer. We are reviewing this issue, but note that this Windows Update is also impacting other applications. Currently the only available resolution is to not install and/or remove the update until Microsoft provides a mitigation for this issue. For impacted accounts, we recommend that you review this issue with your IT & Security department.

  2. investigating Apr 14, 2025, 04:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 14, 2025, 05:08 PM UTC

    We have identified the issue and are working with Microsoft to resolve it. We will provide updates as we learn more and once a fix is implemented. Thank you for your patience.

  4. identified Apr 14, 2025, 06:29 PM UTC

    We are continuing to work on a fix this issue.

  5. identified Apr 14, 2025, 07:42 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Apr 14, 2025, 08:48 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Apr 14, 2025, 09:55 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Apr 14, 2025, 10:56 PM UTC

    We are continuing to work on a fix for this issue.

  9. identified Apr 14, 2025, 11:53 PM UTC

    We are continuing to work on a fix for this issue.

  10. identified Apr 15, 2025, 12:53 AM UTC

    We are continuing to work on a fix for this issue.

  11. identified Apr 15, 2025, 01:53 AM UTC

    We are continuing to work on a fix for this issue.

  12. identified Apr 15, 2025, 03:00 AM UTC

    We are continuing to work on a fix for this issue.

  13. identified Apr 15, 2025, 04:00 AM UTC

    We are continuing to work on a fix for this issue.

  14. identified Apr 15, 2025, 05:08 AM UTC

    We are continuing to work on a fix this issue.

  15. identified Apr 15, 2025, 06:08 AM UTC

    We are continuing to work on a fix this issue.

  16. identified Apr 15, 2025, 07:04 AM UTC

    We are continuing to work on a fix for this issue.

  17. identified Apr 15, 2025, 08:15 AM UTC

    We are continuing to work on a fix for this issue.

  18. identified Apr 15, 2025, 09:23 AM UTC

    We are continuing to work on a fix for this issue.

  19. identified Apr 15, 2025, 10:29 AM UTC

    We are continuing to work on a fix for this issue.

  20. identified Apr 15, 2025, 11:33 AM UTC

    We are continuing to work on a fix for this issue.

  21. identified Apr 15, 2025, 12:53 PM UTC

    We are continuing to work on a fix for this issue.

  22. identified Apr 15, 2025, 03:00 PM UTC

    We are continuing to work on a fix for this issue.

  23. identified Apr 15, 2025, 03:59 PM UTC

    We are continuing to work on a fix for this issue.

  24. identified Apr 15, 2025, 04:58 PM UTC

    We are continuing to work on a fix for this issue.

  25. identified Apr 15, 2025, 06:05 PM UTC

    We are continuing to work on a fix for this issue.

  26. identified Apr 15, 2025, 07:01 PM UTC

    We are continuing to work on a fix for this issue.

  27. identified Apr 15, 2025, 07:58 PM UTC

    We are continuing to work on a fix for this issue.

  28. identified Apr 15, 2025, 09:03 PM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may be related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter. We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  29. identified Apr 15, 2025, 10:07 PM UTC

    We are continuing to investigate this issue.

  30. identified Apr 15, 2025, 11:09 PM UTC

    We are continuing to investigate this issue.

  31. identified Apr 16, 2025, 12:10 AM UTC

    We are continuing to investigate this issue.

  32. identified Apr 16, 2025, 01:07 AM UTC

    We are continuing to investigate this issue.

  33. identified Apr 16, 2025, 02:14 AM UTC

    We are continuing to investigate this issue.

  34. identified Apr 16, 2025, 02:49 AM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  35. identified Apr 16, 2025, 04:08 AM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  36. identified Apr 16, 2025, 05:29 AM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  37. identified Apr 16, 2025, 06:22 AM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  38. identified Apr 16, 2025, 07:58 AM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  39. identified Apr 16, 2025, 09:22 AM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  40. identified Apr 16, 2025, 10:19 AM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  41. identified Apr 16, 2025, 11:20 AM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  42. identified Apr 16, 2025, 12:38 PM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  43. identified Apr 16, 2025, 01:47 PM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. CrowdStrike has published an update on their support page which may related https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter We are continuing to investigate this issue with Microsoft and CrowdStrike. This article will be updated as more information becomes available.

  44. resolved Apr 16, 2025, 03:04 PM UTC

    The issue appears to only be impacting users with a combination of KB5055523 on Windows 11 while using CrowdStrike software. Please kindly continue to check he CrowdStrike support page for further information. https://supportportal.crowdstrike.com/s/article/Some-applications-may-crash-after-installing-Windows-KB5055523-when-AUMD-is-enabled%EF%BF%BCAfter