Bentley Systems incident

Network connectivity issues in South Africa

Notice Resolved View vendor source →

Bentley Systems experienced a notice incident on May 14, 2025 affecting Authentication / Login, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 06:46 AM UTC
Resolved
May 14, 2025, 11:26 AM UTC
Duration
4h 40m
Detected by Pingoru
May 14, 2025, 06:46 AM UTC

Affected components

Authentication / Login

Update timeline

  1. investigating May 14, 2025, 06:46 AM UTC

    Our team is currently investigating an issue. Users may experience performances issues to sign in or load websites from South Africa region. We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

  2. investigating May 14, 2025, 07:49 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 14, 2025, 08:55 AM UTC

    We are continuing to investigate this issue.

  4. investigating May 14, 2025, 10:11 AM UTC

    We are continuing to investigate this issue.

  5. resolved May 14, 2025, 11:26 AM UTC

    This issue has been resolved. It was due to a network disruption involving a third-party telecom provider in the affected regions.