Bentley Systems experienced a notice incident on May 27, 2025 affecting iModels, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2025, 02:16 PM UTC
Our team is currently investigating an issue with iModel Viewing. Some users may be having trouble using iModel Viewing in Design Review and Infrastructure Cloud or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- identified May 27, 2025, 02:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 27, 2025, 02:45 PM UTC
A fix has been implemented and we are now monitoring the system for stability and customer experience. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved May 27, 2025, 03:45 PM UTC
This incident has been resolved.