BenchPrep experienced a minor incident on April 19, 2022 affecting API and Learning Application, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 19, 2022, 02:55 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Apr 19, 2022, 03:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 19, 2022, 03:33 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 19, 2022, 03:55 PM UTC
We will be performing emergency maintenance.
- identified Apr 19, 2022, 04:23 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 19, 2022, 04:55 PM UTC
We are working on deploying a fix shortly to mitigate the issue.
- monitoring Apr 19, 2022, 05:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 19, 2022, 05:58 PM UTC
We are continuing to monitor for any further issues. The mitigation steps have been applied and the system is operational.
- monitoring Apr 19, 2022, 06:22 PM UTC
We are continuing to monitor and verifying that all our data centers are healthy.
- monitoring Apr 19, 2022, 07:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 19, 2022, 08:42 PM UTC
This incident has been resolved.