BenchPrep experienced a minor incident on September 9, 2022 affecting Raw Data Access, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2022, 04:01 PM UTC
We are currently investigating an issue with Snowflake data replication with our 3rd party vendor. Data has not been successfully synced since 22:41 CST. This does not affect any administration or end user applications and the impact is isolated to Snowflake raw data access.
- identified Sep 09, 2022, 08:26 PM UTC
The issue has been identified and we are working on implementing a solution to replicate the data. This process will take time and we will provide further status updates.
- monitoring Sep 10, 2022, 12:22 AM UTC
A fix has been implemented. We are monitoring the results and will provide further updates.
- monitoring Sep 10, 2022, 02:31 PM UTC
The resynchronization process is continuing and we are monitoring progress. Majority of the data has been resynced.
- resolved Sep 12, 2022, 12:07 PM UTC
This incident has been resolved. Data has been fully resynced and is performing regular scheduled syncs as of 5:42 am CST.