BenchPrep experienced a minor incident on January 13, 2023 affecting Raw Data Access, lasting 3d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2023, 08:19 PM UTC
We are currently investigating an issue with Snowflake data replication with our 3rd party vendor. This does not affect any administration or end user applications and the impact is isolated to Snowflake raw data access.
- investigating Jan 13, 2023, 10:53 PM UTC
We have confirmed data has not successfully synced since 2023-01-12 19:42 PM CST. We are working on a process of implementing a solution to replicate the data. This process will take time and we will provide further status updates.
- investigating Jan 14, 2023, 07:24 PM UTC
We are continuing to investigate this issue with our 3rd party vendor. Additionally, we are actively seeking alternate means of refreshing the data. We will provide further updates.
- investigating Jan 15, 2023, 01:03 AM UTC
We have started a process of resynchronization of the data and we are seeing signs of progress. We will continue monitoring the process and will provide further updates.
- investigating Jan 15, 2023, 07:50 PM UTC
We continue monitoring the resynchronization process and are seeing progress. We will continue to provide further updates.
- resolved Jan 17, 2023, 04:05 AM UTC
This incident has been resolved. Data has been fully resynced and is performing regular scheduled syncs as of 18:24:32 CST.