BenchPrep incident

Downgraded Performance - Reporting Dashboards in Console

Minor Resolved View vendor source →

BenchPrep experienced a minor incident on July 26, 2023 affecting Raw Data Access, lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2023, 08:03 PM UTC
Resolved
Jul 27, 2023, 01:48 AM UTC
Duration
5h 44m
Detected by Pingoru
Jul 26, 2023, 08:03 PM UTC

Affected components

Raw Data Access

Update timeline

  1. investigating Jul 26, 2023, 08:03 PM UTC

    We are currently investigating an issue with data displayed in User, Branch/Group and Branch Summary dashboards accessible via Console. Until the issue is identified and resolved, the dashboards will not display any information. This does not impact learner facing application and Boost Dashboards remain available.

  2. identified Jul 26, 2023, 08:22 PM UTC

    The root cause has been identified and we are working on a resolution with one of our vendors. We will provide further status updates.

  3. identified Jul 26, 2023, 11:48 PM UTC

    We are continuing to work on a resolution with our vendor. We will provide further status updates.

  4. resolved Jul 27, 2023, 01:48 AM UTC

    The issue has been resolved and all of the Dashboards accessible via Console are performing as expected.