BenchPrep experienced a minor incident on February 10, 2021 affecting API and Learning Application, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2021, 05:59 PM UTC
We are experiencing slower than normal load times and reports of pages unable to load. We are currently investigating the issue and will post any relevant updates here.
- monitoring Feb 10, 2021, 06:18 PM UTC
We have identified an issue in our Dallas datacenter and have routed all traffic to San Jose for the time being. We will continue to investigate.
- monitoring Feb 10, 2021, 07:06 PM UTC
We are currently routing all traffic to San Jose and are working with our infrastructure provider to address some network connectivity issues. All services are operational.
- investigating Feb 11, 2021, 02:57 PM UTC
We are currently investigating an issue related to memory contention on one of our databases.
- monitoring Feb 11, 2021, 05:14 PM UTC
We have identified an issue with our database connection pooling software. Restarting it has temporarily resolved the issue, we are monitoring and looking for permanent solutions.
- monitoring Feb 11, 2021, 07:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 11, 2021, 09:46 PM UTC
Connectivity to both data centers has been restored and we are sending traffic to both locations now. We will continue to monitor the situation.