BenchPrep experienced a minor incident on February 17, 2021 affecting API and Learning Application, lasting 21h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2021, 05:08 PM UTC
We are experiencing slower than normal load times. We are currently investigating the issue and will post any relevant updates here.
- investigating Feb 17, 2021, 06:18 PM UTC
We are currently routing all traffic to San Jose while we continue to investigate potential network connectivity issues in Dallas.
- investigating Feb 17, 2021, 08:14 PM UTC
We are working with our hosting service to investigate Dallas network issues. We will continue to monitor system performance while sending traffic to San Jose.
- monitoring Feb 18, 2021, 12:58 AM UTC
System performance has stabilized and we are continuing to monitor network connectivity.
- monitoring Feb 18, 2021, 02:24 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 18, 2021, 02:25 PM UTC
This incident has been resolved.