BenchPrep incident

Degraded Performance

Minor Resolved View vendor source →

BenchPrep experienced a minor incident on May 14, 2021 affecting API and Learning Application, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2021, 05:06 PM UTC
Resolved
May 14, 2021, 06:30 PM UTC
Duration
1h 23m
Detected by Pingoru
May 14, 2021, 05:06 PM UTC

Affected components

APILearning Application

Update timeline

  1. investigating May 14, 2021, 05:06 PM UTC

    We are currently investigating reports of degraded performance.

  2. monitoring May 14, 2021, 05:43 PM UTC

    We have identified the problem and are currently monitoring.

  3. resolved May 14, 2021, 06:30 PM UTC

    Several shared database connections were corrupted. Restarting our connection pooling software and connected services cleared out the connections. We will continue to monitor and provide updates if it reoccurs.