BenchPrep experienced a critical incident on September 7, 2021 affecting API and Learning Application, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2021, 03:47 PM UTC
We are investigating degraded performance reported by a number of our applications pods
- investigating Sep 07, 2021, 03:52 PM UTC
Updating to outage. Teams are looking into the issue
- identified Sep 07, 2021, 04:24 PM UTC
We are seeing network issues that we are actively working with the Cloud Provider on, in the meantime one datacenter is back, routed traffic to it and switch back to degraded performance
- monitoring Sep 07, 2021, 04:31 PM UTC
Confirmed packet loss & networking issues with the cloud provider, services are back, but we will keep the incident open until we hear official confirmation that it is resolved.
- monitoring Sep 07, 2021, 04:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 07, 2021, 07:10 PM UTC
Attaching IBM incident https://cloud.ibm.com/status?item=INC4252245