BenchPrep experienced a minor incident on October 5, 2021 affecting API, lasting 6h 8m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Oct 05, 2021, 01:52 PM UTC
We are investigating the issue impacting our Dallas cluster, in the meantime redirecting the traffic to the healthy datacenter.
- investigating Oct 05, 2021, 02:09 PM UTC
We are continuing to investigate the issue, in the meantime all traffic successfully redirected to the healthy datacenter restoring operational activities
- monitoring Oct 05, 2021, 03:01 PM UTC
We observed a network performance degrade, cleared out old connections which resolved the issue. We will be monitoring closely for the next hour.
- resolved Oct 05, 2021, 08:00 PM UTC
We are moving issue to resolved, close monitoring didn't reveal anything out of the ordinary.