BenchPrep experienced a major incident on November 1, 2021 affecting Learning Application, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Learning Application
Update timeline
- investigating Nov 01, 2021, 03:58 PM UTC
Following rolling production deployment, sso service failed to come back up. We are actively investigating.
- investigating Nov 01, 2021, 03:58 PM UTC
We are continuing to investigate this issue.
- identified Nov 01, 2021, 04:12 PM UTC
We are scaling the resources up to ensure new images are brought up
- identified Nov 01, 2021, 04:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 01, 2021, 04:13 PM UTC
Scaled resources came back. We are monitoring and will actively work to identify the cause
- resolved Nov 01, 2021, 05:07 PM UTC
Login & sso service once brought back up have been stable.