BenchPrep experienced a minor incident on November 14, 2023 affecting Raw Data Access, lasting 23h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 14, 2023, 03:03 PM UTC
We are currently investigating an issue with our Boost Dashboard application. The issue does not impact any learner facing applications or other admin applications.
- investigating Nov 14, 2023, 05:28 PM UTC
We are continuing our investigation and are actively working on a solution to resolve the issue. We will provide further updates.
- identified Nov 14, 2023, 10:42 PM UTC
We are actively working on a process of implementing a solution to fix the issue. This process will take time and we will provide further status updates.
- monitoring Nov 15, 2023, 03:51 AM UTC
We've applied a solution and are monitoring the ongoing progress; the completion of the process is expected to take a few hours. We will provide further updates.
- resolved Nov 15, 2023, 02:42 PM UTC
This incident has been resolved.