BenchPrep incident

Downgraded Performance - Reporting Dashboards in Console

Minor Resolved View vendor source →

BenchPrep experienced a minor incident on January 13, 2025 affecting Console, lasting 15h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 11:38 PM UTC
Resolved
Jan 14, 2025, 03:04 PM UTC
Duration
15h 26m
Detected by Pingoru
Jan 13, 2025, 11:38 PM UTC

Affected components

Console

Update timeline

  1. investigating Jan 13, 2025, 11:38 PM UTC

    We are currently investigating an issue with Console Analytics dashboards not displaying any data. Our team is actively working with a third-party vendor to resolve. This issue is isolated to the Console Analytics section and does not impact the Learning Application.

  2. monitoring Jan 14, 2025, 02:14 AM UTC

    Vendor issue resolved at 19:50 CT. We are monitoring and working with vendor to get issue and resolution explanation

  3. resolved Jan 14, 2025, 03:04 PM UTC

    This incident has been resolved.